Return and Exchange Policy

Returns & Exchanges
We facilitate all our clients to exchange their purchased articles, provided they have made the purchase in Pakistan, online or at any of our store.

  • Any Article purchased can be exchanged within 7 days of receipt from the courier.
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • Colors may vary slightly from the original ones due to shoot purposes. Such exchange requests cannot be catered.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at  If the article is not used, all tags are intact, packing is in its original condition and ___ you have the original invoice with you, then you are good to go ahead with the exchange.
  • Articles purchased on discount/sale are not qualified for exchange or return.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
      i. Exchange request is made outside the specified time frame.
      ii. Product is damaged because of use.
      iii. Product has been tampered.

The fastest way for exchange is that you can contact our customer service department by emailing us at or you can call us at ____. Provide all the required information to our friendly representative and if all the conditions met we will schedule the pick-up from your doorstep. At Sarang, we look at each dispute on a case-by-case basis and tries to be fair to both parties.